Returns & Refunds

When Can I Request a Return?

If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as possible.

Return eligibility may depend on the condition of the product, the nature of the issue, and the specific circumstances of the order.

Products should generally be kept in their original condition and packaging until your request has been reviewed, unless the issue makes that impossible.

Damaged Products

If your order arrives damaged, please contact us as soon as possible.

To help us review the issue, we may ask you to provide clear photographs or videos of the product, packaging, shipping label, and visible damage.

Please keep the original packaging until the case has been reviewed, as it may be needed to investigate the delivery issue.

Wrong Product Received

If you receive a product that is different from the one you ordered, contact our support team with your order number and details of the item received.

We’ll review the order and provide instructions for the next steps.

Defective or Faulty Items

If a product appears to be defective or does not function as expected, contact us with your order details and a description of the issue.

Depending on the product and circumstances, we may request additional information to help determine the appropriate resolution.

Change-of-Mind Returns

Returns for reasons such as changing your mind, ordering the wrong product, or no longer needing an item may be subject to eligibility requirements.

Please contact us before sending any product back. Do not return an item without receiving return instructions from our team.

Refunds

If a refund is approved, the refund process will depend on the payment method used for the original order and the circumstances of the case.

Approved refunds are processed after the applicable review or return process has been completed.

The time required for a refund to appear in your account may vary depending on the payment provider or financial institution.

Replacements

Where appropriate and subject to availability, an approved issue may be resolved through a replacement instead of a refund.

Our support team will explain the available option after reviewing your request.

Items That May Not Be Eligible

Certain products may not be eligible for return due to hygiene, personal-use, safety, customization, damage caused after delivery, or other product-specific considerations.

Product-specific restrictions, where applicable, will take precedence.

Return Shipping

Return shipping responsibility may depend on the reason for the return and the outcome of our review.

Please do not send a product back before contacting our support team.

How to Request a Return or Refund

Contact our support team and include:

1. Your order number
2. The email or phone number used for the order
3. Product name
4. A clear description of the issue
5. Photos or videos when relevant

Providing complete information helps us review your request more efficiently.

Important Information

Please contact us before returning any item. Unauthorized or unapproved returns may not be processed correctly.

Products should not be sent to the return address of the shipping carrier or any address found elsewhere unless our team specifically instructs you to do so.

Return and refund decisions are made after reviewing the circumstances and applicable store policy.

Need help with a return?

Our support team is here to help you understand the next steps for your order.