Terms & Conditions

Last updated: September 7, 2026

By accessing or using this store, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, together with any applicable policies referenced on this website.

1. About These Terms

These Terms & Conditions govern your use of the Luveqo online store, including browsing the website, creating an account, placing orders, purchasing products, and communicating with us.

By using the website, you agree to comply with these terms and all applicable laws and regulations.

2. Eligibility

You must be legally capable of entering into a binding agreement under applicable law to place an order through Luveqo.

If you use the store on behalf of another person or organization, you represent that you have the authority to do so.

3. Products & Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, and availability shown on the store are accurate and up to date.

However, product appearance, packaging, colors, dimensions, or other details may vary slightly due to manufacturing, display settings, photography, or product updates.

We reserve the right to correct errors, update information, or change product availability without prior notice where permitted by law.

4. Pricing

Product prices are displayed in the currency shown on the store and may be changed at any time.

Prices, promotions, discounts, and availability may change without notice.

If an obvious pricing or listing error occurs, we reserve the right to correct the error and, where appropriate, contact the customer regarding the affected order.

5. Orders

When you place an order, you are making a request to purchase the selected products under the terms presented at checkout.

We reserve the right to accept, reject, cancel, or limit an order where reasonably necessary, including circumstances involving product availability, pricing errors, suspected fraud, or other operational issues.

If an order is cancelled after payment has been received, any applicable refund will be handled according to the payment method and circumstances of the order.

6. Order Information

You are responsible for providing accurate and complete information when placing an order, including your name, shipping address, phone number, and contact information.

Luveqo is not responsible for delays or delivery problems resulting from incorrect, incomplete, or outdated information provided by the customer.

7. Shipping

Luveqo currently ships across Pakistan.

Standard shipping is PKR 200 per order below the free-shipping threshold.

Orders totaling PKR 3,000 or more qualify for free standard shipping, subject to the shipping rules shown at checkout.

Delivery times are estimates and may be affected by courier operations, weather, holidays, destination coverage, product availability, or other circumstances outside our reasonable control.

8. Payment

Payment must be completed using an available payment method shown during checkout.

By submitting payment details, you confirm that you are authorized to use the selected payment method.

Payment processing may be performed by third-party payment providers and may be subject to their own terms and policies.

9. Returns & Refunds

Returns, replacements, and refunds are governed by our Returns & Refunds Policy .

Please review that policy before placing an order and contact our support team before sending any product back.

10. Customer Accounts

If you create a customer account, you are responsible for maintaining the confidentiality of your login information and for activities carried out through your account.

Please notify us promptly if you believe your account has been used without authorization.

11. Acceptable Use

You agree not to misuse the website, interfere with its operation, attempt unauthorized access, introduce malicious code, collect information from the website without permission, or use the store for unlawful purposes.

We may restrict or terminate access where we reasonably believe that a user has violated these terms or compromised the security or operation of the store.

12. Intellectual Property

Unless otherwise stated, content on the Luveqo website—including text, branding, graphics, photographs, layouts, logos, and other materials—is owned by or used with permission by Luveqo or the relevant rights holder.

You may not copy, reproduce, distribute, modify, publish, sell, or commercially exploit website content without appropriate permission.

13. Third-Party Services & Links

The store may use third-party services, applications, integrations, or links to external websites.

Third-party services are governed by their own terms and policies, and Luveqo is not responsible for the policies or practices of external websites that we do not control.

14. Website Availability

We aim to keep the website available and functioning properly, but we do not guarantee that the store will always be uninterrupted, error-free, secure, or available at all times.

Maintenance, updates, technical problems, hosting issues, or other events may temporarily affect availability.

15. Limitation of Liability

To the extent permitted by applicable law, Luveqo will not be responsible for indirect, incidental, consequential, or special losses arising from your use of the website, inability to access the store, or purchase or use of products.

Nothing in these terms is intended to exclude or limit rights or protections that cannot legally be excluded under applicable law.

16. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services, or applicable requirements.

Updated terms will be posted on this page with a revised update date where appropriate.

17. Governing Law

These terms are intended to be interpreted in accordance with the applicable laws governing the business and the customer's transaction, subject to any mandatory consumer protections that may apply.

Questions about these terms?

If you have questions about these Terms & Conditions or need help understanding an order-related matter, please contact our support team.